FEES   From 1 October 2019   (Inclusive of 15% GST)

We welcome the government and SDHB’s plans to make General Practice appointments more affordable.

In good faith we have adopted a reduced fee of $19 for a standard consultation for those who present a valid Community Service Card.  The fee reduction is only available for patients and dependents with a current community services card.

Community Card                           No card

Child under 14                                                                     no charge                              no charge

CSC card holder                                                                  no charge                               no charge

14y to 17y                                                                                     $13                                       $28

18y to 24y                                                                                     $19                                      $38

Funded Adult over 24y old                                                       $19                                       $45

ACC non cardholder                                                                   $20                                      $45

Care plus                                                                                       $15                                      $22

These fees apply to usual ordinary daytime medical consultations for enrolled and funded patients.

Extras like referral letters, forms, long consultations, travel, and procedures dressings will incur extra costs.

Prescriptions phoned                                      $20

Steroid Injections                                           $40

Not enrolled, non-funded Adult                     $82

Not enrolled, non-funded Child <14            $20 House calls                                                        $85 Surgical procedures cost varies avg          $220 Jadelle device placement consult +$70 note  this may be free for some groups - please ask IUCD /pipelle consult+ $70 but free for some groups - please ask Smears by Nurse are free for some groups otherwise a usual consultation fee applies - please ask Childhood Immunisations / Weight / BP / Pregnancy Test - no charge There is a fee ($20) for telephoned prescriptions for children under 14 Vercoe Brown does provide publicly funded subsidised maternity care in the first 3 months of pregnancy as well acute care in the second and third trimesters Where appropriate we do telephone consultations. A fee applies that will depend upon time taken. Failed doctors’ appointments, without adequate notice incur a fee of $30. Failed nurse’s appointments incur a fee of $20 Subsidised care funding does not include consultations related to accidents, Driver’s License examinations, Insurance Company reports, sports related medical certificates etc.

Flu vaccinations are free for those over 65 and those with certain medical conditions-  ask staff re eligibility

Our goal is to continue to provide high quality care. However, we may need to make changes to manage increased demand and you might need to accept changes to the services we have previously provided.  We expect that reduced fees will result in people attending the practice more frequently, when we are already running close to full capacity. We are also faced with increased bureaucracy and paperwork that happens outside the consultation – the “invisible” work that we do, often after hours and over weekends.  We anticipate:

  • a longer wait for routine appointments – please plan for this when requesting a review and renewal of your prescriptions.
  • increased demand for ‘on the day’ appointments. We will need to screen these more carefully according to need. For some medical problems you may be directed to a nurse appointment, or other health service provider.
  • we will need your help to be realistic in what we can manage in one appointment time. If you know your problem is complex, or you have several issues to cover, please anticipate this by making a double appointment time, or expect we may need to schedule a second consultation.

Outstanding accounts will be mailed out at the end of each month & an accounting fee will be added to cover our processing costs. This is currently $5 per account.

Persistent bad debt unsettled at 3 months will be forwarded to a debt collector & all additional costs involved in this will be added to the existing account. You will be permanently exited from the practice.

We are happy to help you come to some other arrangement when you owe money. For example an automatic payment maybe a method worth considering.

Please talk to our staff if you have a problem with your account – we may be able to help.

Where appropriate, yes. A fee of $22 applies but will vary depending upon time.

Yes, we do house calls. If you require one, please phone as early in the day as possible, although it is usually much easier for us to see you at the Surgery.

An extra fee will be charged for visits, reflecting the time and distance involved.

Yes, we offer a range of flu, tetanus, travel and childhood disease immunisations. Please refer to our ‘nurses’ page for more information.

We would like to be able to contact everyone with their test results but this is not logistically possible. We will contact you if the results are not as expected or need further attention. Alternatively you can ring us in enroll on manage my health and view your results on line

We no longer have an active role in delivering babies. We can look after you in the early pregnancy period and offer you assistance in finding an appropriate midwife.

Patient privacy is very important to us. In recent years there have been changes in the NZ health sector that reduce patient privacy at the price of collecting better national health information. You need to be aware of some of these.

The advent of the National Health Index (NHI numbers) means all health system “transactions” such as doctor visits, laboratory tests, prescriptions are recorded in computers and analysed. Furthermore, in order to access funding we must report our activities. We see our role as guardians of your privacy as very important.

For further reading see the office of the New Zealand Privacy Commissioner, or call us to discuss.

All patients need to enrol with a practice to access government funded health benefits. The consultation cost for non-enrolled patients’ fee is currently $82 less any GMS benefit.

Nobody likes to be kept waiting. We are aware of this and try to stick to our appointment times. However, the unpredictable nature of medical practice means we sometimes run behind schedule. We are always sorry if we are running late.

Your time is important. Please feel free to ring in before your appointment to find out how close to time your doctor is running.

We have wheelchair access and a collapsible wheelchair if you have trouble getting from your car to the surgery. Our surgery is fully accessible.

No, just Monday to Friday. We are open 8am – 5pm Monday, Wednesday, and Friday, and 8am – 7.30pm Tuesday and Thursday.

Weekends, weekday evenings and public holidays there is a doctor available for appointments at the Invercargill Urgent Doctor Service (telephone 2188821) situated at 40 Clyde St, Invercargill.

Healthline offers 24 hour advice with a registered nurse: Please phone 0800 611 116

If things go wrong:

In medicine things will sometimes go wrong. This is an unfortunate fact of life. In many cases things go wrong because of a failure of communication between doctor and patient.   The doctor’s understanding of the problem may differ from the patient’s ideas.   The patient may feel the doctor has not listened, or that the doctor has made a mistake. As doctors we know we are not perfect. We try to practice safe medicine, but we recognise we will not always get it right.

If things are not going right or have not worked out as you expected, then please in the first instance contact the doctor concerned.

We are fair-minded people and if a wrong has occurred then we would like the opportunity to put it right.

A lot of health problems require several visits and tests.   Some clinical problems are easily solved in one visit, others may take many more.

At times a patient has a problem which is not resolved after the first visit. The patient expects satisfaction and when not fixed, seeks another practitioner who begins the process again.  The patient may never get past first base, because the expectations of a quick fix are not delivered. If a problem persists or is not satisfactorily resolved, then please let us know so the next step or steps can be taken.

Doctors may also use time as a diagnostic test. At the beginning of a problem when the diagnosis is not clear, the doctor may elect, if safe, to observe things for a while. Many problems sort themselves out in time.

Lab tests and x-rays are not always as helpful as you may think. We will not order x-rays and lab tests unless we feel it will help.

If you would like to formally complain about something that happened please contact us or us the complaint form Complaint Form Jan 2016

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