If things go wrong:

In medicine things will sometimes go wrong. This is an unfortunate fact of life. In many cases things go wrong because of a failure of communication between doctor and patient.   The doctor’s understanding of the problem may differ from the patient’s ideas.   The patient may feel the doctor has not listened, or that the doctor has made a mistake. As doctors we know we are not perfect. We try to practice safe medicine, but we recognise we will not always get it right.

If things are not going right or have not worked out as you expected, then please in the first instance contact the doctor concerned.

We are fair-minded people and if a wrong has occurred then we would like the opportunity to put it right.

A lot of health problems require several visits and tests.   Some clinical problems are easily solved in one visit, others may take many more.

At times a patient has a problem which is not resolved after the first visit. The patient expects satisfaction and when not fixed, seeks another practitioner who begins the process again.  The patient may never get past first base, because the expectations of a quick fix are not delivered. If a problem persists or is not satisfactorily resolved, then please let us know so the next step or steps can be taken.

Doctors may also use time as a diagnostic test. At the beginning of a problem when the diagnosis is not clear, the doctor may elect, if safe, to observe things for a while. Many problems sort themselves out in time.

Lab tests and x-rays are not always as helpful as you may think. We will not order x-rays and lab tests unless we feel it will help.

If you would like to formally complain about something that has happened please contact us or use the complaint form Complaint Form Jan 2016