Invercargill’s Family Doctors
We are committed to providing the best possible care and working with you to cultivate wellness.
Important Update:
Bester McKay and Vercoe Brown are Merging to Enhance Your Care
Dear Patients of Vercoe Brown,
We are writing to let you know about an important change that will allow us to provide improved healthcare services for you.
Vercoe Brown is merging with Bester McKay, another Invercargill medical practice. The two practices will continue to operate out of the two existing facilities until the end of the year.
Why?
As you’ll be aware, with our long standing GPs retiring, the GP shortage in New Zealand and Invercargill being particularly hard to recruit for, we have to look at new ways to deliver care, and develop ways to better support our in-clinic teams with local and virtual clinicians.
This merger will allow us to do a number of things to improve your access to clinical care including:
- Decrease wait times and cover leave:
the larger team of doctors, nurse practitioners, nurses, pharmacists, health improvement practitioners, health coaches, receptionists and administrators will be able to support you and each other when they are on sick and annual leave or when we are recruiting new team members.
- Recruit more clinicians: with a larger clinic, we will be able to invest in hiring a Clinical Director to oversee and improve the quality of care delivered to you, hire and train more clinicians and more easily access virtual clinical support when we need to (online GPs).
- Improve facilities: We are still working through what makes most sense for where we locate a larger, unified practice. However, with a larger patient base and bigger team, we will be able to invest in improvements to either our existing facilities or a new facility.
Key Dates and Next Steps
- April 1st, 2026 - Vercoe Brown and Bester McKay merge legally. Your enrolment will remain with Vercoe Brown. Services will still be delivered out of both the Vercoe Brown site and the Bester McKay site.
- April 8th, 2026 - The Vercoe Brown database will merge with the Bester McKay patient database. This means no matter if you seek care at either site, or a Vercoe Brown team member is working at Bester McKay, they can see your whole health record and provide you better care.
Sincerely,
The Teams at Bester McKay and Vercoe Brown
Manage My Health Update
Manage My Health (MMH), a health (patient) portal, had a cybersecurity incident (data breach) in late December.
Vercoe Brown & Associates Ltd no longer uses MMH as our Patient portal. The breach accessed specific documents stored in the ‘My Health Documents’ area of the platform for patients who have used MMH at any time.
The issue has been fully contained and fixed following an independent forensic review by international cybersecurity experts, and the system is safe to use.
If your information has been affected, MMH will contact you directly.
For the most up to date information and FAQs, please visit https://managemyhealth.co.nz/faqs-
Thank you for your understanding.
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Welcome to our practice
We are a passionate team who are committed to resolving medical issues when you are sick and working with you to cultivate wellness. We maintain our skills and knowledge to provide you with the best possible care with evidence-based treatments.
We are here to assist with your health needs and provide you and your family with a high standard of care. We provide a comprehensive range of General Practice services in a friendly and supportive environment.
Our Health Centre is easily accessible, with off-street parking and wheelchair access. We all share the belief that the satisfaction of family medicine comes from continuity of care. That means building relationships and looking after people over a long period of time.
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